Workshop Controller (Service Department)

If you know cars and like people, this franchised car dealership in Coega has a front counter spot for you. It suits someone who likes knowing exactly what a good day's work looks like.

Location: Coega, Eastern Cape. Applicants who already live in the area get looked at first. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Load bookings in the dealer management system
• Submit warranty claims with photos and technician reports
• Handle complaints calmly and find a fix with the workshop manager
• Invoice completed jobs and explain the invoice at collection
• Pick, pack and issue parts to technicians against job cards
• Count stock during cycle counts and year-end stocktake
• Order stock and special parts, and follow up on back orders

• Computer literate with a dealer management system or parts software
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Good working knowledge of car parts and basic vehicle systems
• Matric, plus a motor industry background

• Some mechanical training or a trade background
• Brand-specific warranty system training
• Experience in a customer satisfaction survey-driven dealership

• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover
• Paid brand training
• Company uniform

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.