Workshop Controller (Service Department) – Permanent

The workshop runs on good bookings and the right parts. This aftermarket spares shop in Fourways needs you on that side. If you like clear targets and knowing where you stand, this is for you.

Home base is an aftermarket spares shop on the Fourways side of Gauteng. Shifts rotate, so you'll need to be flexible about days and nights.

• Handle complaints calmly and find a fix with the workshop manager
• Book in vehicles, walk around with the customer and note existing damage
• Open job cards and explain the work and cost before it starts
• Invoice completed jobs and explain the invoice at collection
• Order stock and special parts, and follow up on back orders

• Matric, plus a motor industry background
• Accurate when capturing part numbers and prices
• Good working knowledge of car parts and basic vehicle systems
• Code 08 licence
• Computer literate with a dealer management system or parts software

• Parts interpreter or service advisor course through merSETA
• Some mechanical training or a trade background

• Paid brand training
• Monthly CSI bonus for customer ratings
• Company uniform

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.