Workshop Controller (Service Department)

If you know cars and like people, this multi-brand service centre in Klerksdorp has a front counter spot for you. This is a good step for someone who wants proper routine and a manager who notices good work.

The work is in Klerksdorp, North West, so you'll need a reliable way to get there every day.

• Order stock and special parts, and follow up on back orders
• Book in vehicles, walk around with the customer and note existing damage
• Submit warranty claims with photos and technician reports
• Invoice completed jobs and explain the invoice at collection
• Count stock during cycle counts and year-end stocktake

• Computer literate with a dealer management system or parts software
• Calm and polite with customers, even when they are upset
• Code 08 licence
• Matric, plus a motor industry background
• At least 2 years as a service advisor, parts interpreter or in a similar counter role

• Company uniform
• Commission on parts sales or workshop turnover
• Paid brand training

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.