Workshop Controller (Service Department) – Permanent

Book cars in, find the right part and keep customers informed at the multi-brand service centre in Phalaborwa. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll be based at a multi-brand service centre in Phalaborwa. Living nearby, or on a taxi route to it, really helps. Start is planned for the beginning of next month.

• Submit warranty claims with photos and technician reports
• Open job cards and explain the work and cost before it starts
• Order stock and special parts, and follow up on back orders
• Handle complaints calmly and find a fix with the workshop manager
• Invoice completed jobs and explain the invoice at collection

• Computer literate with a dealer management system or parts software
• Matric, plus a motor industry background
• Code 08 licence
• Accurate when capturing part numbers and prices
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Good working knowledge of car parts and basic vehicle systems

• Experience in a customer satisfaction survey-driven dealership
• Brand-specific warranty system training

• Company uniform
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.