Workshop Controller (Service Department) – Immediate Start

Book cars in, find the right part and keep customers informed at the aftermarket spares shop in Polokwane. It suits someone who likes knowing exactly what a good day's work looks like.

The site is in Polokwane; early starts mean public transport timing matters, so check your route before applying.

• Pick, pack and issue parts to technicians against job cards
• Count stock during cycle counts and year-end stocktake
• Handle complaints calmly and find a fix with the workshop manager
• Order stock and special parts, and follow up on back orders
• Look up part numbers in the electronic parts catalogue using the VIN
• Load bookings in the dealer management system
• Open job cards and explain the work and cost before it starts

• Accurate when capturing part numbers and prices
• Good working knowledge of car parts and basic vehicle systems
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Calm and polite with customers, even when they are upset
• Matric, plus a motor industry background
• Computer literate with a dealer management system or parts software

• Some mechanical training or a trade background
• Parts interpreter or service advisor course through merSETA
• Brand-specific warranty system training

• Commission on parts sales or workshop turnover
• Company uniform
• Paid brand training
• Monthly CSI bonus for customer ratings

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.