Workshop Controller (Service Department)

You'll be the link between customers and the workshop at the franchised car dealership in Roodepoort. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll be based at a franchised car dealership in Roodepoort. Living nearby, or on a taxi route to it, really helps. Most weeks are 45 hours, in line with the BCEA.

• Book in vehicles, walk around with the customer and note existing damage
• Invoice completed jobs and explain the invoice at collection
• Look up part numbers in the electronic parts catalogue using the VIN
• Order stock and special parts, and follow up on back orders
• Pick, pack and issue parts to technicians against job cards
• Load bookings in the dealer management system

• Calm and polite with customers, even when they are upset
• Good working knowledge of car parts and basic vehicle systems
• Code 08 licence
• Computer literate with a dealer management system or parts software

• Paid brand training
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover
• Company uniform

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.