Workshop Controller (Service Department)

The workshop runs on good bookings and the right parts. This motorcycle dealership in Worcester needs you on that side. This role rewards consistency more than flash.

This post is in Worcester (Western Cape). Please only apply if you can travel there daily. Start date: as soon as possible for the right person.

• Look up part numbers in the electronic parts catalogue using the VIN
• Invoice completed jobs and explain the invoice at collection
• Handle complaints calmly and find a fix with the workshop manager
• Count stock during cycle counts and year-end stocktake
• Book in vehicles, walk around with the customer and note existing damage

• Matric, plus a motor industry background
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Good working knowledge of car parts and basic vehicle systems
• Calm and polite with customers, even when they are upset
• Code 08 licence
• Accurate when capturing part numbers and prices

• Brand-specific warranty system training
• Experience in a customer satisfaction survey-driven dealership
• Parts interpreter or service advisor course through merSETA

• Company uniform
• Paid brand training
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.