Alarm Monitoring Controller (Night Shift)

Sharp eyes and a calm voice are the tools of the trade at an armed response control room in Springs. People who do well here are steady, honest and not scared to ask when something is unclear.

The site is in Springs; early starts mean public transport timing matters, so check your route before applying.

• Hand over open incidents clearly at shift change
• Monitor live CCTV feeds and zoom in on suspicious movement
• Log every event and action on the monitoring software
• Pull and save video footage for incident investigations
• Track stolen vehicles on the map and guide recovery teams
• Report camera faults and offline sites to the technicians

• Clear speaking voice on radio and phone
• PSIRA registration, Grade C or higher
• No criminal convictions (vetting is done before you start)
• Good memory for sites, streets and procedures

• Experience on a CCTV or alarm monitoring platform
• CCTV operator short course

• Training on the monitoring software
• Indoor, air-conditioned work environment
• Path to senior controller or supervisor

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.