Alarm Monitoring Controller (Night Shift) – Fixed-Term

Night or day, an armed response control room in Umhlanga never switches off, and neither does your focus on shift. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

This post is in Umhlanga (KwaZulu-Natal). Please only apply if you can travel there daily.

• Keep call-out times and client passwords up to date
• Log every event and action on the monitoring software
• Answer alarm signals and phone clients to verify them
• Dispatch the nearest response vehicle over the radio
• Talk down intruders over on-site speakers when the system allows

• PSIRA registration, Grade C or higher
• Matric
• Clear speaking voice on radio and phone
• Good memory for sites, streets and procedures
• No criminal convictions (vetting is done before you start)

• Call centre work in the past
• CCTV operator short course
• Speaking more than one local language

• Indoor, air-conditioned work environment
• Training on the monitoring software
• Path to senior controller or supervisor
• Shift allowance for nights

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.