Alarm Monitoring Controller (Night Shift)

From a chair in a remote video monitoring centre in Vereeniging, you guide officers in the field to where they are needed. It's the kind of job where doing the basics well every day gets you noticed.

This post is Vereeniging-based, with most of your time spent at a remote video monitoring centre. You'll start with a short induction before working on your own.

• Track stolen vehicles on the map and guide recovery teams
• Dispatch the nearest response vehicle over the radio
• Pull and save video footage for incident investigations
• Report camera faults and offline sites to the technicians
• Talk down intruders over on-site speakers when the system allows
• Keep call-out times and client passwords up to date
• Log every event and action on the monitoring software

• Clear speaking voice on radio and phone
• Good memory for sites, streets and procedures
• Able to stay focused through 12-hour day and night shifts
• PSIRA registration, Grade C or higher
• Computer literate and quick on a keyboard
• No criminal convictions (vetting is done before you start)

• Experience on a CCTV or alarm monitoring platform
• Speaking more than one local language
• CCTV operator short course

• Shift allowance for nights
• Path to senior controller or supervisor
• Indoor, air-conditioned work environment
• Training on the monitoring software

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.