Arrears Negotiator (Vehicle Finance)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. If you like clear targets and knowing where you stand, this is for you.

Location: Centurion, Gauteng. Applicants who already live in the area get looked at first. You'll start with a short induction before working on your own.

• Send written arrangements by SMS or email straight after each call.
• Hand accounts over for legal action once internal steps are exhausted.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Record reasons for non-payment so the credit team can adjust policy.
• Report daily on rands collected, contacts made and arrangements set.

• Matric
• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre
• Registered, or willing to register, with the Council for Debt Collectors

• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language
• Legal collections or attorney-firm background

• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.