how2apply

Customer Service Agent (Telco Support) – Immediate Start

How2Apply Talent Network

Johannesburg CBD, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

R7 000 – R9 250/month

Apply for this job

Job Description

Headset on, systems open: this insurance claims contact centre in Johannesburg CBD needs agents who stay patient on the hundredth call. It suits someone who likes knowing exactly what a good day's work looks like.

You'll report in Johannesburg CBD. Relocation is not covered for this one.

What your day looks like

Troubleshoot routers, fibre connections and app logins step by step.
Reply to emails and live chats within the service-level window.
Handle callers with UK, US or Australian accents and time zones.
Process address changes, refunds and cancellations on the billing system.
Log every interaction and outcome in the CRM before taking the next call.

You'll need

Matric with a pass in English
Basic computer skills: Windows, email and working across a few screens
Clear, neutral spoken English and good typing speed (around 30 wpm)
Open to rotating shifts, including nights and weekends for offshore campaigns
Able to pass a voice and accent assessment

Helpful, not essential

A Customer Service NQF Level 2 or 4 learnership certificate
A second language, especially Afrikaans, isiZulu or Portuguese
Previous contact centre or retail customer service experience

What you get

Paid training for 2 to 4 weeks before you go live
Medical aid option after probation
Company transport home after night shifts
Monthly performance bonus linked to quality and attendance

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: certified copy of your ID plus certified copy of your matric certificate.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Watch for a call or WhatsApp from How2Apply over the next 6 working days.

How2Apply recruits for this position on behalf of hiring employers around Johannesburg CBD; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.