Arrears Negotiator (Vehicle Finance) – Immediate Start

You'll phone customers who have fallen behind and agree payment plans they can actually keep. This is a good step for someone who wants proper routine and a manager who notices good work.

The work is in Newcastle, KwaZulu-Natal, so you'll need a reliable way to get there every day. Shifts rotate, so you'll need to be flexible about days and nights.

• Track broken promises-to-pay and follow up within 48 hours.
• Record reasons for non-payment so the credit team can adjust policy.
• Report daily on rands collected, contacts made and arrangements set.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Answer disputes about balances, interest and fees with a printed statement.

• Good with numbers, dates and payment calculations
• Matric
• At least 6 months in collections, sales or a call centre
• Clear credit and criminal record
• Registered, or willing to register, with the Council for Debt Collectors
• You keep your tone respectful even when the debtor is not

• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").