Service Desk Consultant (Furniture Store)

Customers bring their problems to your counter at a department store service desk in Durban Central, and leave with answers. You don't need to be the loudest person in the room, just the one others can count on.

The work is in Durban Central, KwaZulu-Natal, so you'll need a reliable way to get there every day.

• Greet customers, find out what they need and manage the queue ticket system.
• Do SIM swaps and RICA registrations with proper ID checks.
• Call customers when repairs or orders are ready to collect.
• Update customer details and file signed forms for audit.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching

• Speaking the main local language of your area
• RICA and cellular product knowledge

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.