Live Chat & Email Support Agent

How2Apply Talent Network
Richards Bay, KwaZulu-Natal
Contract
Posted 4 hours ago
Contract Customer Service & Call Centre
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Job Description

A good call centre job in Richards Bay gives you training, shifts you can plan around and room to move up. Expect to be trusted with real work from your first week.

This post is in Richards Bay (KwaZulu-Natal). Please only apply if you can travel there daily.

What your day looks like

  • Attend team huddles and weekly coaching sessions on call recordings.
  • Handle callers with UK, US or Australian accents and time zones.
  • Verify caller identity before sharing any account details, as POPIA requires.
  • Meet daily targets for average handle time, quality score and first-call resolution.
  • Answer inbound calls within target and greet callers using the approved script.
  • Process address changes, refunds and cancellations on the billing system.

You'll need

  • Able to pass a voice and accent assessment
  • Open to rotating shifts, including nights and weekends for offshore campaigns
  • Matric with a pass in English
  • Basic computer skills: Windows, email and working across a few screens

Helpful, not essential

  • A Customer Service NQF Level 2 or 4 learnership certificate
  • A second language, especially Afrikaans, isiZulu or Portuguese
  • Previous contact centre or retail customer service experience

On offer

  • Medical aid option after probation
  • Clear promotion path to team leader or quality assessor
  • Paid training for 2 to 4 weeks before you go live
  • Monthly performance bonus linked to quality and attendance

How to apply

  1. Check you meet the must-haves first; recruiters filter on those before anything else.
  2. Get these ready, because shortlisted people are asked for them straight away: proof of residence for the background check, certified copy of your matric certificate plus certified copy of your ID.
  3. Fill in the short form below with your name and a phone number you actually answer.
  4. Watch for a call or WhatsApp from How2Apply over the next 10 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Richards Bay.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

How to stand out

  • Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
  • Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.

Interested in this role?

Apply in 2 minutes. No CV upload needed yet.

Applying is free. How2Apply will never ask you for money.

Apply for this job
Job details
SalaryDiscussed at interview
Job TypeContract
LocationRichards Bay, KwaZulu-Natal
CategoryCustomer Service & Call Centre
Experience1+ years
Posted29 September 2026
Closing Date4 November 2026
How2Apply Talent Network
Recruiting for employers in Richards Bay

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