Arrears Negotiator (Vehicle Finance)

Collections at a debt collection agency in Pretoria East is about firm, fair conversations and steady numbers. If you like clear targets and knowing where you stand, this is for you.

Home base is a debt collection agency on the Pretoria East side of Gauteng. There's a probation period of three months before the contract is confirmed.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Report daily on rands collected, contacts made and arrangements set.
• Track broken promises-to-pay and follow up within 48 hours.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Record reasons for non-payment so the credit team can adjust policy.
• Answer disputes about balances, interest and fees with a printed statement.

• Clear credit and criminal record
• Target-driven and comfortable with commission
• At least 6 months in collections, sales or a call centre
• Good with numbers, dates and payment calculations

• Legal collections or attorney-firm background
• A second South African language

• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.