Arrears Negotiator (Vehicle Finance)

Hit your collection targets at this vehicle finance collections floor in Roodepoort and your commission shows it. It's the kind of job where doing the basics well every day gets you noticed.

You'll be based at a vehicle finance collections floor in Roodepoort. Living nearby, or on a taxi route to it, really helps.

• Update debtor contact details from tracing searches.
• Answer disputes about balances, interest and fees with a printed statement.
• Send written arrangements by SMS or email straight after each call.
• Hand accounts over for legal action once internal steps are exhausted.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Track broken promises-to-pay and follow up within 48 hours.
• Report daily on rands collected, contacts made and arrangements set.

• Matric
• Registered, or willing to register, with the Council for Debt Collectors
• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not

• Experience on a collections system such as Debtmaster or a dialler platform
• Legal collections or attorney-firm background
• A second South African language

• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").