how2apply

Bilingual Call Centre Agent (Afrikaans/English)

How2Apply Talent Network

Montague Gardens, Western Cape

Contract

Posted 1 day ago

Contract Customer Service & Call Centre

R8 250 – R11 750/month

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Job Description

Customers phone this telecoms support centre in Montague Gardens when something has gone wrong, and your job is to put it right. Bring a calm head on busy days and you'll be fine.

You'll report in Montague Gardens. Relocation is not covered for this one. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

What your day looks like

Reply to emails and live chats within the service-level window.
Answer inbound calls within target and greet callers using the approved script.
Follow up on open tickets and phone customers back when promised.
Process address changes, refunds and cancellations on the billing system.
Escalate complex complaints to a team leader with clear case notes.

Must-haves

You stay calm when a caller is angry
No criminal record, as most clients run a background check
Able to pass a voice and accent assessment
Matric with a pass in English

Helpful, not essential

A second language, especially Afrikaans, isiZulu or Portuguese
Technical know-how on Wi-Fi, fibre or smartphones
Previous contact centre or retail customer service experience

What's in it for you

Paid training for 2 to 4 weeks before you go live
Clear promotion path to team leader or quality assessor
Company transport home after night shifts

How to apply for this job

Make sure the role, the hours and working in Montague Gardens really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: certified copy of your ID, proof of residence for the background check plus certified copy of your matric certificate.
Send your details with the form below. Add one or two lines about similar work you've done.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 6 working days.

How2Apply recruits for this position on behalf of hiring employers around Montague Gardens; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.