Bilingual Call Centre Agent (Afrikaans/English)

Headset on, systems open: this telecoms support centre in Mthatha needs agents who stay patient on the hundredth call. People who do well here are steady, honest and not scared to ask when something is unclear.

Home base is a telecoms support centre on the Mthatha side of Eastern Cape. Start is planned for the beginning of next month.

• Reply to emails and live chats within the service-level window.
• Handle callers with UK, US or Australian accents and time zones.
• Log every interaction and outcome in the CRM before taking the next call.
• Verify caller identity before sharing any account details, as POPIA requires.
• Answer inbound calls within target and greet callers using the approved script.

• You stay calm when a caller is angry
• Matric with a pass in English
• Able to pass a voice and accent assessment
• Open to rotating shifts, including nights and weekends for offshore campaigns
• No criminal record, as most clients run a background check
• Basic computer skills: Windows, email and working across a few screens

• A Customer Service NQF Level 2 or 4 learnership certificate
• Previous contact centre or retail customer service experience

• Clear promotion path to team leader or quality assessor
• Paid training for 2 to 4 weeks before you go live
• Company transport home after night shifts
• Medical aid option after probation

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.