how2apply

Call Centre Agent (Night Shift, US Market) – Entry Level

How2Apply Talent Network

East London, Eastern Cape

Contract

Posted 2 hours ago

Contract Customer Service & Call Centre

R7 250 – R9 250/month

Apply for this job

Job Description

A good call centre job in East London gives you training, shifts you can plan around and room to move up. This role rewards consistency more than flash.

The site is in East London; early starts mean public transport timing matters, so check your route before applying. You'll start with a short induction before working on your own.

The work, day to day

Handle callers with UK, US or Australian accents and time zones.
Follow up on open tickets and phone customers back when promised.
Attend team huddles and weekly coaching sessions on call recordings.
Verify caller identity before sharing any account details, as POPIA requires.
Meet daily targets for average handle time, quality score and first-call resolution.

Must-haves

Matric with a pass in English
Able to pass a voice and accent assessment
Basic computer skills: Windows, email and working across a few screens
You stay calm when a caller is angry
Clear, neutral spoken English and good typing speed (around 30 wpm)

Extra points for

Technical know-how on Wi-Fi, fibre or smartphones
A second language, especially Afrikaans, isiZulu or Portuguese

What's in it for you

Medical aid option after probation
Clear promotion path to team leader or quality assessor
Monthly performance bonus linked to quality and attendance
Company transport home after night shifts

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Get these ready, because shortlisted people are asked for them straight away: certified copy of your matric certificate, a CV with a working cellphone number and email address plus proof of residence for the background check.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Watch for a call or WhatsApp from How2Apply over the next 9 working days.

How2Apply recruits for this position on behalf of hiring employers around East London; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.