Customer Service Clerk (Courier Depot)

You'll help walk-in customers at a department store service desk in Gqeberha, face to face, all day. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is Gqeberha-based, with most of your time spent at a department store service desk.

• Book repairs and warranty claims and give customers a reference number.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Greet customers, find out what they need and manage the queue ticket system.
• Update customer details and file signed forms for audit.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork

• Medical scheme or insurance product knowledge
• Speaking the main local language of your area
• A Customer Service NQF certificate

• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.