how2apply

Bilingual Call Centre Agent (Afrikaans/English) – Entry Level

How2Apply Talent Network

Soweto, Gauteng

Full-time

Posted 5 hours ago

Full-time Customer Service & Call Centre

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Job Description

A good call centre job in Soweto gives you training, shifts you can plan around and room to move up. Expect to be trusted with real work from your first week.

You'll be based at an insurance claims contact centre in Soweto. Living nearby, or on a taxi route to it, really helps.

What your day looks like

Follow up on open tickets and phone customers back when promised.
Escalate complex complaints to a team leader with clear case notes.
Verify caller identity before sharing any account details, as POPIA requires.
Meet daily targets for average handle time, quality score and first-call resolution.
Log every interaction and outcome in the CRM before taking the next call.

What you need

Basic computer skills: Windows, email and working across a few screens
No criminal record, as most clients run a background check
Able to pass a voice and accent assessment
Clear, neutral spoken English and good typing speed (around 30 wpm)
Matric with a pass in English

Nice if you have

A Customer Service NQF Level 2 or 4 learnership certificate
Technical know-how on Wi-Fi, fibre or smartphones
Previous contact centre or retail customer service experience

What you get

Paid training for 2 to 4 weeks before you go live
Monthly performance bonus linked to quality and attendance
Company transport home after night shifts

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Get these ready, because shortlisted people are asked for them straight away: certified copy of your ID plus a CV with a working cellphone number and email address.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 9 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Soweto.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.