how2apply

Bilingual Call Centre Agent (Afrikaans/English)

How2Apply Talent Network

White River, Mpumalanga

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

Customers phone this banking service centre in White River when something has gone wrong, and your job is to put it right. Bring a calm head on busy days and you'll be fine.

This post is White River-based, with most of your time spent at a banking service centre.

What your day looks like

Attend team huddles and weekly coaching sessions on call recordings.
Escalate complex complaints to a team leader with clear case notes.
Log every interaction and outcome in the CRM before taking the next call.
Troubleshoot routers, fibre connections and app logins step by step.
Answer inbound calls within target and greet callers using the approved script.

You'll need

You stay calm when a caller is angry
Basic computer skills: Windows, email and working across a few screens
Able to pass a voice and accent assessment
Clear, neutral spoken English and good typing speed (around 30 wpm)
No criminal record, as most clients run a background check

Helpful, not essential

Technical know-how on Wi-Fi, fibre or smartphones
Previous contact centre or retail customer service experience

What's in it for you

Clear promotion path to team leader or quality assessor
Monthly performance bonus linked to quality and attendance
Paid training for 2 to 4 weeks before you go live

How to apply for this job

Make sure the role, the hours and working in White River really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): proof of residence for the background check plus a CV with a working cellphone number and email address.
Send your details with the form below. Add one or two lines about similar work you've done.
Watch for a call or WhatsApp from How2Apply over the next 10 working days.

How2Apply recruits for this position on behalf of hiring employers around White River; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.