Customer Service Consultant (Cellular Store)

If you like people and hate long queues, this department store service desk in Ermelo suits you. It's a practical job: you'll see what you got done before you go home.

The work is in Ermelo, Mpumalanga, so you'll need a reliable way to get there every day. There's a probation period of three months before the contract is confirmed.

• Update customer details and file signed forms for audit.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Call customers when repairs or orders are ready to collect.
• Take payments, balance your till and bank cash at close.
• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• You can stay polite with a long queue watching

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge

• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.