Branch Service Consultant (Insurance Walk-In) – Entry Level

You'll help walk-in customers at an insurance branch in Cape Town CBD, face to face, all day. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

The site is in Cape Town CBD; early starts mean public transport timing matters, so check your route before applying.

• Do SIM swaps and RICA registrations with proper ID checks.
• Call customers when repairs or orders are ready to collect.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Update customer details and file signed forms for audit.
• Log complaints and pass them to the store or branch manager.

• Good on a computer and point-of-sale system
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.