Branch Service Consultant (Insurance Walk-In)

If you like people and hate long queues, this insurance branch in Cape Town CBD suits you. If you turn up on time and finish what you start, you'll fit in quickly.

You'll be based at an insurance branch in Cape Town CBD. Living nearby, or on a taxi route to it, really helps.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.
• Take payments, balance your till and bank cash at close.
• Greet customers, find out what they need and manage the queue ticket system.
• Do SIM swaps and RICA registrations with proper ID checks.

• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Matric (Grade 12) certificate
• Accurate with cash and paperwork

• RICA and cellular product knowledge
• Speaking the main local language of your area
• Medical scheme or insurance product knowledge

• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Product training and certifications paid for

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.