Branch Service Consultant (Insurance Walk-In) – Experienced

This department store service desk in Johannesburg CBD needs someone friendly who can fix account problems while the queue moves. It's the kind of job where doing the basics well every day gets you noticed.

The work is in Johannesburg CBD, Gauteng, so you'll need a reliable way to get there every day. Start is planned for the beginning of next month.

• Do SIM swaps and RICA registrations with proper ID checks.
• Call customers when repairs or orders are ready to collect.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.
• Log complaints and pass them to the store or branch manager.
• Take payments, balance your till and bank cash at close.

• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge
• Speaking the main local language of your area

• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Product training and certifications paid for

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.