Branch Service Consultant (Insurance Walk-In)

If you like people and hate long queues, this courier depot counter in Kariega suits you. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is in Kariega (Eastern Cape). Please only apply if you can travel there daily. Most weeks are 45 hours, in line with the BCEA.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.

• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Matric (Grade 12) certificate
• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge
• Speaking the main local language of your area

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.