Client Service Officer (Municipal Pay Point) – Entry Level

Customers bring their problems to your counter at a department store service desk in Kariega, and leave with answers. Good for someone who wants to build a solid track record they can put on their CV.

This post is in Kariega (Eastern Cape). Please only apply if you can travel there daily. Start is planned for the beginning of next month.

• Take payments, balance your till and bank cash at close.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Update customer details and file signed forms for audit.
• Do SIM swaps and RICA registrations with proper ID checks.

• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching
• Accurate with cash and paperwork
• Matric (Grade 12) certificate

• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.