how2apply

Branch Service Consultant (Insurance Walk-In)

How2Apply Talent Network

Mbombela, Mpumalanga

Full-time

Posted 3 hours ago

Full-time Customer Service & Call Centre

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Job Description

This insurance branch in Mbombela needs someone friendly who can fix account problems while the queue moves. This is a good step for someone who wants proper routine and a manager who notices good work.

The work is in Mbombela, Mpumalanga, so you'll need a reliable way to get there every day.

What you'll actually do

Update customer details and file signed forms for audit.
Greet customers, find out what they need and manage the queue ticket system.
Track parcels, reissue waybills and arrange redelivery at the counter.
Log complaints and pass them to the store or branch manager.
Process returns, exchanges and credit notes under the Consumer Protection Act.
Book repairs and warranty claims and give customers a reference number.
Call customers when repairs or orders are ready to collect.

You'll need

Presentable and approachable with all kinds of customers
You can stay polite with a long queue watching
Retail hours, including Saturdays, Sundays and month-end
Retail or customer service experience of at least a year

Extra points for

Medical scheme or insurance product knowledge
Speaking the main local language of your area
RICA and cellular product knowledge

What you get

Fixed roster published two weeks ahead
Staff discount on products
Monthly sales incentive on upgrades and add-ons
Product training and certifications paid for

Applying, step by step

Make sure the role, the hours and working in Mbombela really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your Grade 12 certificate, a CV with a recent reference from a retail or service job plus a recently certified ID copy (within 3 months).
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 10 working days.

How2Apply recruits for this position on behalf of hiring employers around Mbombela; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.