Branch Service Consultant (Insurance Walk-In)

If you like people and hate long queues, this private clinic front desk in Mthatha suits you. This is a good step for someone who wants proper routine and a manager who notices good work.

The work is in Mthatha, Eastern Cape, so you'll need a reliable way to get there every day. Most weeks are 45 hours, in line with the BCEA.

• Book repairs and warranty claims and give customers a reference number.
• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Take payments, balance your till and bank cash at close.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end

• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge

• Fixed roster published two weeks ahead
• Staff discount on products
• Product training and certifications paid for

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.