Branch Service Consultant (Insurance Walk-In)

Customers bring their problems to your counter at a department store service desk in Richards Bay, and leave with answers. Bring a calm head on busy days and you'll be fine.

The site is in Richards Bay; early starts mean public transport timing matters, so check your route before applying. The first two weeks are spent shadowing someone experienced.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.
• Update customer details and file signed forms for audit.
• Greet customers, find out what they need and manage the queue ticket system.

• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.