Customer Care Consultant (Retail Bank)

You'll take customer calls and chats at an international outsourcing contact centre in Richards Bay, sorting problems on the first contact. It suits someone who likes knowing exactly what a good day's work looks like.

You'll be based at an international outsourcing contact centre in Richards Bay. Living nearby, or on a taxi route to it, really helps.

• Process address changes, refunds and cancellations on the billing system.
• Escalate complex complaints to a team leader with clear case notes.
• Handle callers with UK, US or Australian accents and time zones.
• Reply to emails and live chats within the service-level window.
• Meet daily targets for average handle time, quality score and first-call resolution.

• You stay calm when a caller is angry
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Basic computer skills: Windows, email and working across a few screens
• No criminal record, as most clients run a background check

• Previous contact centre or retail customer service experience
• Technical know-how on Wi-Fi, fibre or smartphones

• Monthly performance bonus linked to quality and attendance
• Paid training for 2 to 4 weeks before you go live
• Company transport home after night shifts

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.