Outbound Collections Consultant (Retail Credit) – Experienced

You'll phone customers who have fallen behind and agree payment plans they can actually keep. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

This post is Hammarsdale-based, with most of your time spent at a microlender call centre.

• Record reasons for non-payment so the credit team can adjust policy.
• Send written arrangements by SMS or email straight after each call.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

• Target-driven and comfortable with commission
• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not
• Matric
• At least 6 months in collections, sales or a call centre

• Legal collections or attorney-firm background
• A second South African language

• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.