Collections Agent (Student Accounts) – Experienced

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It's a practical job: you'll see what you got done before you go home.

Home base is a municipal accounts office on the Richards Bay side of KwaZulu-Natal. Overtime comes up in peak season and is paid.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Hand accounts over for legal action once internal steps are exhausted.
• Track broken promises-to-pay and follow up within 48 hours.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Answer disputes about balances, interest and fees with a printed statement.
• Report daily on rands collected, contacts made and arrangements set.
• Update debtor contact details from tracing searches.

• Clear credit and criminal record
• Good with numbers, dates and payment calculations
• Matric
• At least 6 months in collections, sales or a call centre
• Target-driven and comfortable with commission

• Legal collections or attorney-firm background
• Knowledge of the NCA and prescription rules
• A second South African language

• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.