how2apply

Technical Support Agent (Fibre & Wi-Fi) – Entry Level

How2Apply Talent Network

Newcastle, KwaZulu-Natal

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

R7 750 – R10 250/month

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Job Description

A good call centre job in Newcastle gives you training, shifts you can plan around and room to move up. You don't need to be the loudest person in the room, just the one others can count on.

Location: Newcastle, KwaZulu-Natal. Applicants who already live in the area get looked at first. Overtime comes up in peak season and is paid.

What you'll actually do

Escalate complex complaints to a team leader with clear case notes.
Log every interaction and outcome in the CRM before taking the next call.
Follow up on open tickets and phone customers back when promised.
Handle callers with UK, US or Australian accents and time zones.
Answer inbound calls within target and greet callers using the approved script.

You'll need

Open to rotating shifts, including nights and weekends for offshore campaigns
Matric with a pass in English
No criminal record, as most clients run a background check
Basic computer skills: Windows, email and working across a few screens

Nice if you have

A Customer Service NQF Level 2 or 4 learnership certificate
Previous contact centre or retail customer service experience
Technical know-how on Wi-Fi, fibre or smartphones

On offer

Company transport home after night shifts
Medical aid option after probation
Paid training for 2 to 4 weeks before you go live
Clear promotion path to team leader or quality assessor

How to apply

Make sure the role, the hours and working in Newcastle really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your ID, a CV with a working cellphone number and email address plus proof of residence for the background check.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Newcastle.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.