how2apply

Technical Support Agent (Fibre & Wi-Fi)

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

R7 750 – R11 000/month

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Job Description

A good call centre job in Durban Central gives you training, shifts you can plan around and room to move up. You don't need to be the loudest person in the room, just the one others can count on.

This post is in Durban Central (KwaZulu-Natal). Please only apply if you can travel there daily.

What you'll actually do

Verify caller identity before sharing any account details, as POPIA requires.
Attend team huddles and weekly coaching sessions on call recordings.
Meet daily targets for average handle time, quality score and first-call resolution.
Handle callers with UK, US or Australian accents and time zones.
Reply to emails and live chats within the service-level window.
Escalate complex complaints to a team leader with clear case notes.

Must-haves

No criminal record, as most clients run a background check
Matric with a pass in English
Basic computer skills: Windows, email and working across a few screens
Able to pass a voice and accent assessment

Helpful, not essential

A second language, especially Afrikaans, isiZulu or Portuguese
Technical know-how on Wi-Fi, fibre or smartphones
A Customer Service NQF Level 2 or 4 learnership certificate

What you get

Medical aid option after probation
Clear promotion path to team leader or quality assessor
Monthly performance bonus linked to quality and attendance

How to apply for this job

Make sure the role, the hours and working in Durban Central really suit you before you apply.
Keep copies of these ready to send: certified copy of your ID plus a CV with a working cellphone number and email address.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 5 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Durban Central.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.