Branch Service Consultant (Insurance Walk-In) – Experienced

Customers bring their problems to your counter at a courier depot counter in Tembisa, and leave with answers. Bring a calm head on busy days and you'll be fine.

The work is in Tembisa, Gauteng, so you'll need a reliable way to get there every day.

• Update customer details and file signed forms for audit.
• Book repairs and warranty claims and give customers a reference number.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Do SIM swaps and RICA registrations with proper ID checks.

• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Staff discount on products
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.