how2apply

Call Centre Agent (Night Shift, US Market)

How2Apply Talent Network

Cape Town CBD, Western Cape

Contract

Posted 1 day ago

Contract Customer Service & Call Centre

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Job Description

A good call centre job in Cape Town CBD gives you training, shifts you can plan around and room to move up. Good for someone who wants to build a solid track record they can put on their CV.

Location: Cape Town CBD, Western Cape. Applicants who already live in the area get looked at first.

The work, day to day

Log every interaction and outcome in the CRM before taking the next call.
Troubleshoot routers, fibre connections and app logins step by step.
Verify caller identity before sharing any account details, as POPIA requires.
Escalate complex complaints to a team leader with clear case notes.
Reply to emails and live chats within the service-level window.

What you need

No criminal record, as most clients run a background check
Open to rotating shifts, including nights and weekends for offshore campaigns
Able to pass a voice and accent assessment
Basic computer skills: Windows, email and working across a few screens

Nice if you have

Previous contact centre or retail customer service experience
A second language, especially Afrikaans, isiZulu or Portuguese

What's in it for you

Paid training for 2 to 4 weeks before you go live
Company transport home after night shifts
Monthly performance bonus linked to quality and attendance
Medical aid option after probation

Applying, step by step

Make sure the role, the hours and working in Cape Town CBD really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: proof of residence for the background check plus certified copy of your ID.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 10 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Cape Town CBD; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.