how2apply

Call Centre Agent (Night Shift, US Market)

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Full-time

Posted 3 hours ago

Full-time Customer Service & Call Centre

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Job Description

Customers phone this online retail help desk in Durban Central when something has gone wrong, and your job is to put it right. Bring a calm head on busy days and you'll be fine.

Location: Durban Central, KwaZulu-Natal. Applicants who already live in the area get looked at first.

What you'll actually do

Troubleshoot routers, fibre connections and app logins step by step.
Follow up on open tickets and phone customers back when promised.
Handle callers with UK, US or Australian accents and time zones.
Verify caller identity before sharing any account details, as POPIA requires.
Log every interaction and outcome in the CRM before taking the next call.

Must-haves

You stay calm when a caller is angry
Basic computer skills: Windows, email and working across a few screens
Able to pass a voice and accent assessment
Matric with a pass in English
Open to rotating shifts, including nights and weekends for offshore campaigns

Extra points for

Technical know-how on Wi-Fi, fibre or smartphones
A Customer Service NQF Level 2 or 4 learnership certificate

On offer

Medical aid option after probation
Company transport home after night shifts
Paid training for 2 to 4 weeks before you go live
Monthly performance bonus linked to quality and attendance

How to apply for this job

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your matric certificate plus proof of residence for the background check.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 7 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Durban Central.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.