Returns & Exchanges Desk Clerk (Retail)

If you like people and hate long queues, this department store service desk in Richards Bay suits you. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll be based at a department store service desk in Richards Bay. Living nearby, or on a taxi route to it, really helps. Shifts rotate, so you'll need to be flexible about days and nights.

• Take payments, balance your till and bank cash at close.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Book repairs and warranty claims and give customers a reference number.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.

• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate

• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.