how2apply

Collections Agent (Early Arrears) – Experienced

How2Apply Talent Network

Pinetown, KwaZulu-Natal

Full-time

Posted 3 hours ago

Full-time Customer Service & Call Centre

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Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. If you like clear targets and knowing where you stand, this is for you.

You'll report in Pinetown. Relocation is not covered for this one.

The work, day to day

Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Update debtor contact details from tracing searches.
Send written arrangements by SMS or email straight after each call.
Negotiate payment arrangements and set up DebiCheck mandates.
Record reasons for non-payment so the credit team can adjust policy.
Track broken promises-to-pay and follow up within 48 hours.

Must-haves

Target-driven and comfortable with commission
Clear credit and criminal record
At least 6 months in collections, sales or a call centre
Matric
Registered, or willing to register, with the Council for Debt Collectors

Helpful, not essential

Legal collections or attorney-firm background
A second South African language

What's in it for you

Monthly incentives for the top three collectors
Structured weekday hours with only occasional Saturdays
Council for Debt Collectors registration paid for you

How to apply

Check you meet the must-haves first; recruiters filter on those before anything else.
Keep copies of these ready to send: your matric results, certified plus last three payslips showing commission earned.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 7 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Pinetown.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.