Outbound Collections Consultant (Retail Credit)

Hit your collection targets at this retail credit centre in Umlazi and your commission shows it. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is Umlazi-based, with most of your time spent at a retail credit centre.

• Report daily on rands collected, contacts made and arrangements set.
• Update debtor contact details from tracing searches.
• Send written arrangements by SMS or email straight after each call.
• Track broken promises-to-pay and follow up within 48 hours.
• Hand accounts over for legal action once internal steps are exhausted.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Record reasons for non-payment so the credit team can adjust policy.

• Clear credit and criminal record
• Matric
• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Good with numbers, dates and payment calculations

• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.