Returns & Exchanges Desk Clerk (Retail) – Permanent

You'll help walk-in customers at a department store service desk in Pinetown, face to face, all day. This role rewards consistency more than flash.

This post is in Pinetown (KwaZulu-Natal). Please only apply if you can travel there daily.

• Update customer details and file signed forms for audit.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork

• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.