how2apply

Call Centre Agent (Night Shift, US Market)

How2Apply Talent Network

Epping, Western Cape

Contract

Posted 1 hour ago

Contract Customer Service & Call Centre

R7 000 – R9 500/month

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Job Description

A good call centre job in Epping gives you training, shifts you can plan around and room to move up. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll report in Epping. Relocation is not covered for this one.

What your day looks like

Verify caller identity before sharing any account details, as POPIA requires.
Handle callers with UK, US or Australian accents and time zones.
Process address changes, refunds and cancellations on the billing system.
Reply to emails and live chats within the service-level window.
Troubleshoot routers, fibre connections and app logins step by step.
Follow up on open tickets and phone customers back when promised.
Log every interaction and outcome in the CRM before taking the next call.

Must-haves

Matric with a pass in English
No criminal record, as most clients run a background check
Basic computer skills: Windows, email and working across a few screens
You stay calm when a caller is angry

Nice if you have

A Customer Service NQF Level 2 or 4 learnership certificate
A second language, especially Afrikaans, isiZulu or Portuguese

What you get

Medical aid option after probation
Monthly performance bonus linked to quality and attendance
Company transport home after night shifts
Clear promotion path to team leader or quality assessor

Applying, step by step

Make sure the role, the hours and working in Epping really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): a CV with a working cellphone number and email address, proof of residence for the background check plus certified copy of your ID.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 6 working days.

How2Apply recruits for this position on behalf of hiring employers around Epping; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.