Collections Agent (Early Arrears)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. Bring a calm head on busy days and you'll be fine.

Home base is a debt collection agency on the Bellville side of Western Cape.

• Hand accounts over for legal action once internal steps are exhausted.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Update debtor contact details from tracing searches.
• Track broken promises-to-pay and follow up within 48 hours.
• Send written arrangements by SMS or email straight after each call.
• Report daily on rands collected, contacts made and arrangements set.
• Record reasons for non-payment so the credit team can adjust policy.

• You keep your tone respectful even when the debtor is not
• Good with numbers, dates and payment calculations
• Clear credit and criminal record
• Matric

• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.