how2apply

Customer Care Consultant (Retail Bank)

How2Apply Talent Network

Atlantis, Western Cape

Contract

Posted 1 hour ago

Contract Customer Service & Call Centre

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Job Description

Headset on, systems open: this telecoms support centre in Atlantis needs agents who stay patient on the hundredth call. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll report in Atlantis. Relocation is not covered for this one.

What you'll actually do

Reply to emails and live chats within the service-level window.
Meet daily targets for average handle time, quality score and first-call resolution.
Attend team huddles and weekly coaching sessions on call recordings.
Answer inbound calls within target and greet callers using the approved script.
Escalate complex complaints to a team leader with clear case notes.
Troubleshoot routers, fibre connections and app logins step by step.

What you need

Able to pass a voice and accent assessment
No criminal record, as most clients run a background check
Basic computer skills: Windows, email and working across a few screens
Clear, neutral spoken English and good typing speed (around 30 wpm)
Matric with a pass in English
You stay calm when a caller is angry

Helpful, not essential

A second language, especially Afrikaans, isiZulu or Portuguese
A Customer Service NQF Level 2 or 4 learnership certificate

What's in it for you

Medical aid option after probation
Company transport home after night shifts
Clear promotion path to team leader or quality assessor
Paid training for 2 to 4 weeks before you go live

Applying, step by step

Make sure the role, the hours and working in Atlantis really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: proof of residence for the background check, certified copy of your ID plus a CV with a working cellphone number and email address.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 9 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Atlantis; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.