Call Centre Agent (Night Shift, US Market)

Customers phone this insurance claims contact centre in Montague Gardens when something has gone wrong, and your job is to put it right. It suits someone who likes knowing exactly what a good day's work looks like.

Location: Montague Gardens, Western Cape. Applicants who already live in the area get looked at first.

• Answer inbound calls within target and greet callers using the approved script.
• Process address changes, refunds and cancellations on the billing system.
• Log every interaction and outcome in the CRM before taking the next call.
• Escalate complex complaints to a team leader with clear case notes.
• Verify caller identity before sharing any account details, as POPIA requires.
• Reply to emails and live chats within the service-level window.

• Matric with a pass in English
• Basic computer skills: Windows, email and working across a few screens
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Able to pass a voice and accent assessment
• Clear, neutral spoken English and good typing speed (around 30 wpm)

• Company transport home after night shifts
• Monthly performance bonus linked to quality and attendance
• Medical aid option after probation

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.