how2apply

Call Centre Agent (Night Shift, US Market)

How2Apply Talent Network

Pretoria West, Gauteng

Contract

Posted 1 hour ago

Contract Customer Service & Call Centre

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Job Description

Headset on, systems open: this international outsourcing contact centre in Pretoria West needs agents who stay patient on the hundredth call. You don't need to be the loudest person in the room, just the one others can count on.

This post is Pretoria West-based, with most of your time spent at an international outsourcing contact centre. Weekend work is on a roster, so you won't be on every weekend.

The work, day to day

Handle callers with UK, US or Australian accents and time zones.
Escalate complex complaints to a team leader with clear case notes.
Troubleshoot routers, fibre connections and app logins step by step.
Meet daily targets for average handle time, quality score and first-call resolution.
Answer inbound calls within target and greet callers using the approved script.
Reply to emails and live chats within the service-level window.
Verify caller identity before sharing any account details, as POPIA requires.

Must-haves

You stay calm when a caller is angry
Open to rotating shifts, including nights and weekends for offshore campaigns
No criminal record, as most clients run a background check
Matric with a pass in English

On offer

Monthly performance bonus linked to quality and attendance
Medical aid option after probation
Paid training for 2 to 4 weeks before you go live

How to apply for this job

Make sure the role, the hours and working in Pretoria West really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): proof of residence for the background check, a CV with a working cellphone number and email address plus certified copy of your ID.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Watch for a call or WhatsApp from How2Apply over the next 7 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Pretoria West.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.