Call Centre Team Leader (Inbound Sales)

How2Apply Talent Network
Sasolburg, Free State
Full-time
Posted 1 hour ago
Full-time Customer Service & Call Centre
R21 250 – R26 750/month
Apply for this job

Job Description

Great agents need great coaching, and this insurance contact centre in Sasolburg wants you to provide it. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll report in Sasolburg. Relocation is not covered for this one. Weekend work is on a roster, so you won't be on every weekend.

The work, day to day

  • Keep disciplinary records fair and in line with the BCEA and company code.
  • Build rosters and forecast call volumes in the workforce tool.
  • Manage absenteeism and hold return-to-work chats.
  • Run morning huddles and share yesterday's stats with your team.
  • Resolve formal complaints and draft replies for the ombud when needed.

Must-haves

  • Know your way around contact centre metrics
  • Strong Excel: pivot tables, VLOOKUP and simple charts
  • At least 2 years as an agent and 1 year coaching or supervising
  • You can give tough feedback kindly and follow through
  • Flexible for shift cover across the week

Extra points for

  • Workforce tools such as NICE, Verint or Genesys
  • A coaching or facilitation certificate

What you get

  • Medical aid and retirement fund contributions
  • Laptop and data for remote reporting days
  • Team performance bonus paid quarterly

How to apply

  1. Make sure the role, the hours and working in Sasolburg really suit you before you apply.
  2. Have the following on hand (clear photos on your phone are fine at first): certified copy of your smart ID card or green ID book plus your highest qualification.
  3. Send your details with the form below. Add one or two lines about similar work you've done.
  4. Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 6 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Sasolburg.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

  • Expect a scoring exercise on a real call recording; practise with a standard quality form beforehand.
  • Internal agents get first look, so if you already work at the centre, tell your manager before the post goes out.

Interested in this role?

Apply in 2 minutes. No CV upload needed yet.

Applying is free. How2Apply will never ask you for money.

Apply for this job
Job details
SalaryR21 250 – R26 750/month
Job TypeFull-time
LocationSasolburg, Free State
CategoryCustomer Service & Call Centre
Experience6+ years
Posted29 September 2026
Closing Date31 October 2026
How2Apply Talent Network
Recruiting for employers in Sasolburg

New to applying?

Free guides on CVs, cover letters, interviews and the Z83 form.

How to apply guides